Back-Office Insights
The money side of running a business, in plain language: what to watch, what to hand off, and how to always know where you stand.
The Key Person, With All the Keys
Every business has that one person with all the keys. How key person risk builds quietly, and the simple ways to reduce it before it costs you.
What a Car Wash Taught Me About Better Customers
Two cars, one price: what a car wash line reveals about customer lifetime value, and why the right customers beat more customers.
Why Profitable Businesses Still Run Out of Cash (and When a Line of Credit Is the Real Fix)
Profit and cash are not the same thing. Why a profitable business runs tight on cash, and how to tell if a line of credit is the real fix.
The Founder Is the Bottleneck
A master electrician told me he has no capacity to grow. The fix isn't to let go. It's to hand off the work and keep the understanding.
You Can Outsource the Work. You Can't Outsource the Understanding.
Handing off your back office shouldn't mean losing touch with your numbers. The four things you should never let anyone take off your desk.
When Should You Outsource Your Back Office? A 3-Level Maturity Check
A simple three-level check to know when it's time to hand off your back office, function by function, and what to hand off first.
Profit Isn't Cash: The One Report Every Owner Should Read Every Month
Your P&L says you made money, so why is the bank account tight? The one monthly report that shows where your cash actually is.
The Payroll Mistake That Can Reach Past Your LLC
Using withheld payroll tax to cover a tight week crosses a bright line, one that can reach past your LLC. What every owner should know.
Why Your Invoices Get Paid Late, and How to Get Paid Faster
Half of small-business invoices get paid late. It's usually a process problem, not a customer problem, and process is fixable. Here's how.
What Your Back Office Is Really Costing You (in Time and Money)
A DIY back office looks free. Here's what it really costs: time, money, and the growth you give up while you're buried in it.